Administrator Are you Able to Visit Site to Help Fix a Problem? 24 Apr 2026 Product Support Attending site is not a service we offer. However, we can provide support over the phone and if needed we can remotely access your laptop to provide guidance on the system configuration. We can also r... Learn
Administrator I Have an old KNX System and a Component Has Failed, What Can I Do? 24 Apr 2026 Product Support With KNX having been around for 26 years, eventually some products do fail and it may be the exact components are no longer available. Thankfully, the way KNX works means you will be able to replace t... Learn
Administrator Problems With ETS When Using a USB Gateway? 24 Apr 2026 Product Support If you are having troubling connecting to the KNX bus via USB there are a couple of quick fixes: Install this hot fix from the KNX.org. This relates to the sleep mode used in the latest windows versio...
Administrator I am thinking of using KNX in a project can you design it for me? 24 Apr 2026 Product Support We have been supporting integrators for over 10 years, growing their skills by supplying training and technical support to help further develop knowledge. Whilst we don't complete design work, we can ... Learn
Administrator How do I place an order? 24 Apr 2026 Product Support If you would like place an order on the website, the first thing you will need to do is to open a website account with us. If you head over to the login page you will see a link to create a new accoun... Learn
Administrator How Can I Tell the Status of a Gira IP Router or Interface from the LEDs? 24 Apr 2026 Product Support There are two LEDs on the front of the unit labelled RUN/DIAG and KNX. RUN/DIAG (Green) LED on: Device is ready for operation. LED flashes slowly (~1Hz): Device is not configured or was configured wit... Learn
Administrator How do I Connect to the KNX Bus for Programming? 24 Apr 2026 Product Support To connect to the KNX Bus you will need an IP Interface, IP Router or USB Interface and the ETS Programming Software. Older systems may have a RS232 gateway but the support for these is very limited. ... Learn
Administrator I can’t log in to my account 24 Apr 2026 Product Support If you are having problems logging into your account, please try the below options. Check that you have the correct email address for your account. All accounts have been transferred from the old site... Learn
Administrator Can a Heating Manifold Controller drive a Circulation Pump? 24 Apr 2026 Product Support If the manifolds controller has triac outputs (silent switching) then you cannot use the output to drive a pump as they are designed for low current restive loads, not the inductive load of a pump. Th... Learn
Administrator I Have just Changed my Lights to LED and Now They Won't Turn Off? 24 Apr 2026 Product Support If your KNX system was installed before 2014 the dimmers will not be suitable for mains LEDs. This is due to the extremely fast development of LED technology and the forced adaption of non incandescen... Learn
Administrator How Can I Test if a KNX Device is Receiving Power from the Bus? 24 Apr 2026 Product Support Not sure if your KNX device is receiving power from the bus? Here's a simple way to test it: The simplest way is to press the programming button. If the programming LED lights up then it is connected ... Learn
Administrator What are the Warranty Periods of the Items on Your Site? 24 Apr 2026 Product Support We find it useful for our customers to be aware of the warranty periods for the range of products we sell from all the different manufacturers. Please see below the most up to date information: ABB: 1... Learn
